Refund Policy

We want you to be fully satisfied with CareFlow. If the service is not a fit for your practice, you can request a full refund within 30 days of your first paid charge.

30-day money-back guarantee

New subscriptions are eligible for a full refund within 30 days of the initial payment. Refunds apply to the most recent charge and are processed to the original payment method.

How to request a refund

Our order process is conducted by our online reseller and merchant of record, Paddle.com. You can request a refund quickly through your Paddle receipt or by visiting paddle.net. You may also contact us at support@careflow.partners and we will coordinate the request with Paddle on your behalf. Refunds are coordinated by our reseller, Paddle.com, on behalf of SolvOs.

What happens after a refund

Once a refund is approved, your subscription will be cancelled and you will retain access until the end of the current paid period. You can export your data before access ends.

Exceptions

Refunds are not available for charges older than 30 days or for accounts that have violated our Terms of Service. Annual plan refunds are calculated on the most recent billing period.

Contact

Billing questions: support@careflow.partners.